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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A) Resolution is due on Saturday, 2 PM EST.
B) If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
C) First Response is due on Friday, 12 noon EST.
D) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

2. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
B) The batch job for recommendations has not been executed.
C) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
D) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
E) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

3. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) The team members have not established the e-mail feature on the Offerings page.
B) The team members don't have the Email Administrator Role provisioned.
C) There are no specific e-mail tasks available.
D) The environment was not provisioned correctly and the service module is missing.

4. Which two statements are true regarding the Audit History tab of a Service Request?

A) It is available only to authorized administrators.
B) It is searchable by date range, username, event type, event severity, and event duration.
C) It is exportable to Excel.
D) It is enabled by default.
E) It allows users to save searches for later reuse.

5. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) In Advanced Search, select Action > Update.
B) In Advanced Search, Add Channel Type = Web.
C) In Advanced Search, confirm Record Set = Assigned to Me.
D) Change the section identified with Status = New
E) In Advanced Search, save and select the "Set as Default" box.
F) Click the Show Advanced Search icon.

Solutions: