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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR. Which two numbers must be used to configure the phone number? (Choose two.)

A) 450.783.2223
B) #450 783-2223
C) [450) 783-2223
D) +1-450-783-2223
E) (450) 783-2223

2. Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?

A) Site
B) Desktop Layout
C) Skill Profile
D) Desktop Profile

3. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
B) Ensure the Condition node is present in the flow for post activities.
C) Configure the Scripted AI Agent.
D) Add the Media Stream node after the Agent Answered event.

4. A Webex Contact Center engineer is configuring a new chat digital channel for their organization.
Chat digital channel interactions will be handled by Webex Contact Center agents. Which two actions must be taken as part of the configuration? (Choose two.)

A) Create a channel with Email as a channel type.
B) Create a channel with Social Channel as a channel type.
C) Create a channel with Chat as a channel type.
D) Assign an asset to a channel.
E) Assign a phone number to a channel.

5. The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)

A) "comp": "webex-app"
B) "webexAppEnabled":true
C) "desktopChatApp": {"webexConfigured": true}
D) "webexApp": {"enabled": true}
E) "comp": "agentx-webex"

Solutions: