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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A) Communication Manager Extensions Management
B) Call Flow Management
C) IVK Sell Service
D) Multi tenancy Management

2. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

A) Four
B) Two
C) Three
D) One

3. A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?

A) Create a custom role and assign the user to the role.
B) Assign multiple roles to the user to customize permissions.
C) Assign the user a role and then customize the role for that user only in the permissionstab.
D) The administrator must assign the user with the correct group. Permissions areassignedat the group level only.

4. A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)

A) in web.config file under set de_de
B) the ACCCM Setup under SystemLanguage
C) in the database tableSystem_Parameters underLanguage
D) in the ACCCM CFGtab,under Language Tab, select de_de

5. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) Avaya IQ
B) CM
C) AACC
D) AvayaCMS

Solutions: