Salesforce AP-203 Exam : Communications Cloud Accredited Professional

  • Exam Code: AP-203
  • Exam Name: Communications Cloud Accredited Professional
  • Updated: Sep 13, 2026
  • Q & A: 78 Questions and Answers

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Salesforce AP-203 Exam Syllabus Topics:

SectionWeightObjectives
Planning and Design60%- Sprint planning and story prioritization
- Asset management and MACD flows
- Design scalable product catalog and data model
- Order capture, quoting and fulfillment design
- Migration strategy and data quality
Delivery and Implementation16%- Solution validation and optimization
- Integration and deployment best practices
- Feature assessment: out-of-the-box vs custom
Discovery24%- Define KPIs and business objectives
- Assess customer IT ecosystem and architecture
- Analyze requirements and constraints

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question #1

Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

  • A. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
  • B. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
  • C. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
  • D. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

  • A. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
  • B. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
  • C. Do not migrate legacy assets and leverage external objects within salesforce to access them
  • D. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

  • A. Mobile subscription Management
  • B. Digital commerce
  • C. Assets based ordering
  • D. Enterprise Sales Management
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

  • A. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
  • B. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
  • C. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
  • D. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

  • A. Create price list and price list entries associated with context Rules per region
  • B. Create price list per region and use context Rules to determine the correct Price List
  • C. Create an attribute on business internet offers and use attribute based pricing
  • D. Create base price list and multiple child price list per region
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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