Microsoft AZ-720 Exam : Troubleshooting Microsoft Azure Connectivity

  • Exam Code: AZ-720
  • Exam Name: Troubleshooting Microsoft Azure Connectivity
  • Updated: Sep 07, 2026
  • Q & A: 121 Questions and Answers

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Exam AZ-720: Troubleshooting Microsoft Azure Connectivity

Candidates for this exam should have experience with networking and with hybrid environments, including knowledge of routing, permissions, and account limits. They must be able to use available tools to diagnose issues related to business continuity, hybrid environments, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), access control, networking, and virtual machines connectivity.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft Certified: Azure Support Engineer for Connectivity Specialty

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/az-720

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Languages: English

Retirement date: none

This exam measures your ability to accomplish the following technical tasks: troubleshoot business continuity issues; troubleshoot hybrid and cloud connectivity issues; troubleshoot Platform as a Service issues; troubleshoot authentication and access control issues; troubleshoot networks; and troubleshoot VM connectivity issues.

Microsoft AZ-720 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot VM Connectivity Issues5-10%- Troubleshoot Just-In-Time VM access
  • 1. JIT configuration issues
- Troubleshoot Azure Bastion
  • 1. Bastion connectivity issues
Troubleshoot Platform as a Service (PaaS) Issues5-10%- Troubleshoot PaaS integration issues
  • 1. Azure Private Link issues
  • 2. Service Endpoint issues
  • 3. Private Endpoint issues
- Troubleshoot PaaS services
  • 1. Azure SQL connectivity issues
  • 2. Azure Storage issues
  • 3. Azure App Service issues
Troubleshoot Networks25-30%- Troubleshoot latency issues
  • 1. Network latency diagnostics
  • 2. Performance bottleneck analysis
- Troubleshoot Azure network security issues
  • 1. Traffic inspection
  • 2. Network security analysis
- Troubleshoot network security groups
  • 1. Flow log analysis
  • 2. NSG rule validation
- Troubleshoot load-balancing issues
  • 1. Application Gateway
  • 2. Azure Load Balancer
- Troubleshoot routing and traffic control
  • 1. Route tables
  • 2. Traffic Manager issues
  • 3. User-defined routes
- Troubleshoot Azure Firewall issues
  • 1. Firewall rule configuration
  • 2. Traffic filtering issues
Troubleshoot Business Continuity Issues5-10%- Troubleshoot backup issues
  • 1. Troubleshoot scheduled backups
  • 2. Troubleshoot Azure VM backup issues
  • 3. Troubleshoot Azure Backup Server issues
  • 4. Troubleshoot Azure Backup agent issues
  • 5. Review and interpret backup logs
- Troubleshoot recovery issues
  • 1. Troubleshoot file recovery from Azure VM backups
  • 2. Troubleshoot Azure Site Recovery issues
  • 3. Troubleshoot hybrid recovery scenarios
  • 4. Troubleshoot restore issues
Troubleshoot Authentication and Access Control Issues15-20%- Troubleshoot authorization issues
  • 1. RBAC issues
  • 2. Permission and access problems
- Troubleshoot Microsoft Entra authentication
  • 1. Password reset issues
  • 2. Multi-factor authentication issues
  • 3. Authentication failures
- Troubleshoot hybrid authentication
  • 1. Microsoft Entra Connect issues
  • 2. Federation issues
Troubleshoot Hybrid and Cloud Connectivity Issues20-25%- Troubleshoot name resolution issues
  • 1. Custom DNS server issues
  • 2. Azure Private DNS issues
  • 3. Azure-provided name resolution
  • 4. DNS audit log analysis
  • 5. Domain delegation issues
  • 6. Public DNS record issues
- Troubleshoot virtual network connectivity
  • 1. Hub-and-spoke VNet issues
  • 2. VNet peering connectivity issues
  • 3. VPN gateway transit issues
  • 4. Global VNet peering issues
- Troubleshoot point-to-site VPN connectivity
  • 1. Microsoft Entra ID authentication issues
  • 2. Certificate-based VPN issues
  • 3. macOS VPN client issues
  • 4. RADIUS authentication issues
  • 5. OpenVPN client issues
  • 6. Windows VPN client issues
- Troubleshoot Azure ExpressRoute connectivity
  • 1. Peering configuration validation
  • 2. Route validation and configuration
  • 3. Route filtering issues
  • 4. ExpressRoute circuit reset
  • 5. Latency troubleshooting

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