Peoplecert CMS7 Deutsch Exam : ITIL V3 Foundation (CMS7 Deutsch Version)

  • Exam Code: CMS7-Deutsch
  • Exam Name: ITIL V3 Foundation (CMS7 Deutsch Version)
  • Updated: Sep 07, 2026
  • Q & A: 370 Questions and Answers

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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

SectionObjectives
Topic 1: Key ITIL Functions and Roles- Service desk
- Application management
- Technical management
Topic 2: ITIL Service Lifecycle- Service Strategy
  • 1. Service portfolio concepts
    • 2. Strategy management for IT services
      - Service Transition
      • 1. Change management
        • 2. Release and deployment management
          - Continual Service Improvement
          • 1. CSI model and metrics
            - Service Design
            • 1. Service level management
              • 2. Design coordination and processes
                - Service Operation
                • 1. Event management
                  • 2. Incident management
                    • 3. Problem management
                      Topic 3: Service Management as a Practice- Stakeholders and value co-creation
                      - Concepts of service and value creation

                      Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

                      Question #1

                      Welcher Prozess ist für die Bereitstellung der Rechte zur Nutzung eines IT-Dienstes verantwortlich?

                      • A. Erfüllung anfordern
                      • B. Incident Management
                      • C. Zugriffsverwaltung
                      • D. Änderungsmanagement
                      Answer: C
                      Question #2

                      Welche der folgenden Hauptziele hat das Incident Management?
                      1.So erkennen Sie automatisch Ereignisse, die sich auf den Service auswirken
                      2.Um den normalen Servicebetrieb so schnell wie möglich wiederherzustellen
                      3. Minimierung nachteiliger Auswirkungen auf den Geschäftsbetrieb

                      • A. nur 1 und 2
                      • B. nur 1 und 3
                      • C. Alle oben genannten
                      • D. nur 2 und 3
                      Answer: D
                      Question #3

                      Welche der folgenden Service Desk-Organisationsstrukturen gibt es?
                      1. Lokaler Service Desk
                      2. Virtueller Service Desk
                      3. IT Help Desk
                      4. Folge der Sonne

                      • A. nur 1, 2 und 4
                      • B. nur 2, 3 und 4
                      • C. nur 1, 3 und 4
                      • D. nur 1, 2 und 3
                      Answer: A
                      Question #4

                      In welcher Kernpublikation finden Sie detaillierte Beschreibungen zu Service Level Management, Availability Management, Supplier Management und IT Service Continuity Management?

                      • A. Servicebetrieb
                      • B. Servicestrategie
                      • C. Service Design
                      • D. Serviceübergang
                      Answer: C
                      Question #5

                      Welche der folgenden Hauptziele verfolgt Incident Management? Wählen Sie alle zutreffenden

                      • A. Minimierung nachteiliger Auswirkungen auf den Geschäftsbetrieb
                      • B. Zum automatischen Erkennen von Diensten, die Ereignisse betreffen
                      • C. Der normale Servicebetrieb wird so schnell wie möglich wiederhergestellt
                      Answer: A

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