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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which process would ensure that utility and warranty requirements are properly addressed in service designs?

A) Design coordination
B) Release management
C) Capacity management
D) Availability management

2. How should entries in the CSI register be categorized?

A) Based on IT service name, cost to the business and expected outcomes to the customer
B) Based on priority, urgency and impact to the business and to all its stakeholders
C) Based on small, medium or, large undertakings that can be done quickly, medium term or long term
D) Based on best improvement opportunities in the organization to achieve a competitive advantage

3. Which three types of metric support Continual Service Improvement (CSI) activities?

A) Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics
B) Process metrics, software metrics and financial metrics
C) Technology metrics, process metrics and service metrics
D) Service metrics, technology metrics and Key Performance Indicator (KPI) metrics

4. Which of the following is best definition of IT service management?

A) The implementation and management of quality IT services that meet business needs
B) An internal service provider that is embedded within a business unit
C) A complete set of all the documentation required to deliver world class services to customers
D) Technical implementation of supporting IT infrastructure components

5. Which process monitors and improves the performance of the service transition stage of the service lifecycle?

A) Change management
B) Service transition management
C) Transition planning and support
D) Design co-ordination

Solutions: