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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. How does ITIL describe the way the Guiding Principles should be applied together?

A) They should be applied one at a time in a fixed sequence
B) They replace the need for governance and management practices
C) They should be applied independent of each other
D) They should be used collectively and balanced based on the situation

2. Which of the following BEST describes a release?

A) A version of a product, service, or other configuration item made available for use
B) A cause, or potential cause, of one or more incidents
C) An unplanned interruption to a service or reduction in the quality of a service
D) The addition, modification, or removal of anything that could affect services

3. Which BEST describes the relationship between digital services and digital products?

A) Digital products are service actions performed by providers
B) Digital services are always based on digital products
C) Digital services and digital products exist independently
D) Digital products are always based on digital services

4. What is the role of a governing body in an organization?

A) It manages the technical details of digital products directly
B) It focuses exclusively on financial reporting
C) It is responsible for day-to-day operations
D) It is accountable for performance and compliance at the highest level

5. Which lifecycle activity is focused on creating prototypes and specifications?

A) Transition
B) Support
C) Deliver
D) Design

Solutions: