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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK's strategy designer propose to improve the situation"?

A. Clarify requirements and enable quality assurance teams with better acceptance criteria.
B. Request product owners to envision future state and provide better requirements.
C. Facilitate a co-creation workshop to help generate ideas grounded in research insights.

Question 2

During the ideation stage, a Cloud Kicks team developed a low fidelity prototype to help the company hone its strategy.
Which question should the strategy designer focus on next to ensure success?

A. What are the assumptions about market conditions that would have to be true?
B. Whet ere the team's technical capabilities to deliver on the solution?
C. What user experience success metrics should be included in the product?

Question 3

Cloud Kicks' stakeholders da strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal.
Which capability should drive self-service in Experience Cloud?

A. @ Allowing customers to see their open cases
B. Exposing their knowledge base to customers
C. Providing dashboards of orders to customers

Question 4

Cloud Kicks has designed two new features for its online shopping experience. Feature A is a tracker to show existing customers when their footwear will arrive, feature B gives the option to invite friends to purchase, too, focusing on acquiring new customers. Which criteria should the strategy designer use to determine which feature to build first?

A. Resourcing and budget
B. Value and effort
C. Outcome and bandwidth

Question 5

Cloud Kicks asks to see a roadmap denoting how the design team will turn their product vision into reality.
What should the team do when developing their roadmap?

A. Set expectations that once the roadmap is approved It will not be modified.
B. Ensure stakeholders stay connected and aligned during roadmap development
C. Focus on features, including detailed outputs associated with each one.

Solutions: