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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three requirements can be implemented by using workspace rules?

A) Prompting a customer care executive to dynamically open a guide
B) Calling a CPM script
C) Dynamically setting the URL for browser control
D) Calling an add-in
E) Triggering escalation mails to the manager after the escalation time is over

2. Which three functions are not part of the math group of functions?

A) length
B) to_number
C) rand
D) ceiling
E) bitand
F) power
G) round
H) floor
I) lower
J) truncate

3. Which two statements are true about a disposition?

A) It can be made visible on the Customer Portal.
B) It can be linked to products.
C) It can be set to a maximum depth of three in hierarchy levels.
D) It helps to identify the root cause of an incident.
E) It can be linked to categories.

4. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A) The column name starts with a lowercase alphabet.
B) The column name contains a punctuation.
C) The column name starts with a number.
D) The column name contains an underscore.
E) The column name contains a space.
F) The column name contains a dollar symbol.

5. Which is a sample object query?

A) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';
B) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
C) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
D) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;

Solutions: