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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

A) 100
B) 30
C) 50

2. Which are four objection types that one may encounter when speaking to prospects? (Select four.)

A) Budget Objections
B) Category Objections
C) Core Platform Objections
D) Integration Objections
E) Competitive Price Objections

3. Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)

A) Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
B) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
C) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
D) Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

4. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)

A) India
B) Germany
C) US
D) New Zealand
E) Australia
F) UK
G) Canada

5. Scenario:
A leading reseller ("Reseller") of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology (" CCT") suite of products from $ 1 m to S3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
Is it appropriate for the reseller to accept the memento and the picture from Avaya?

A) Yes. so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.
B) No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.
C) No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.

Solutions: