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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A) Network packet sniff from the IP Office port
B) IP Office and VoiceMail Pro traces
C) Auto attendant WAVE file
D) Line circuit ID
E) IP Office configuration file and VoiceMail Pro call flow

2. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?

A) An IP400 Rack Mounting Kit
B) An Uninterruptable Power Supply
C) Yellow 2 meter interconnect cables
D) A Standard 19" Rack

3. In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A) Dependencies
B) Log on
C) General
D) Advanced

4. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
B) Upgrade Delta Server to the latest release using the IP Office Admin software.
C) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
D) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.

5. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
B) ''Agent1''cannot be used as a name for a CCR agent.
C) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
D) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.

Solutions: