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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. What arc three advantages of the Audit Server? (Choose three.)

A) unlimited database entries
B) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
C) the ability to schedule delayed saves during maintenance hours
D) auditing to a single field level
E) the ability to rollback the CM administration
F) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)

2. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?

A) C:\accminstaller.log
B) C:\install.log
C) C:\temp\accminstaller.log
D) C:\windows\temp\accminstaller.log

3. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) after you install the Microsoft SQLServer
B) after you install ACCOM
C) afteryou install Microsoft Windows 2008 Server R2
D) after you selectACCCM services

4. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) ws_er
B) ws_portal
C) CRN_CS
D) witness

5. A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A) You can connect to all versions of CMS with the Openlink driver.
B) The CMS Supervisor must beinstalledon the ACCCM Server.
C) If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
D) If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
E) You need to useaSolaris User.

Solutions: