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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. When creating the IFConnector Adapter of the Avaya Quality Monitoring system, what is the default port used by this adapter?

A) 3080
B) 3025
C) 8080
D) 3020

2. A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

A) CTI Lick as configured on the Communication Manager
B) Meridian Link Services on the Avaya Aura@ Contact Center
C) Communication Control Toolkit
D) Application Enablement Services
E) eQuality Balance CTI Events Input

3. Which two prerequisites must a technician take to ensure SQL 2008 is prepared correctly before the Quality Monitoring application can be installed? (Choose two)

A) The SQL Server (MSSQLSERVER) service must be up and running.
B) Dynamic Port allocation should be turned on.
C) The SQL 2008 server must be patched to service Pack 3.
D) Port 1433 must be blocked.
E) Port 1433 must be enabled.

4. You are planning the installation Avaya Contact Recorder on Linux.
Which three settings can you set using the Kick start application on the Avaya Contact Recorder installation disk? (Choose three)

A) Keyboard
B) Time zone
C) Eth0 IP address
D) Size of the /calls directory
E) Linux firewall settings

5. A technician has installed an Avaya Quality Monitoring application where each Avaya Quality Monitoring component was installed on a separate server. The technician needs to configure the Avaya Quality Monitoring recording mode on the Avaya Contact Recorder to integrate the Avaya Contact Recorder with the Avaya Quality Monitoring.
Which parameter should be entered under "URL(s) of Quality server(s) to connect to" field?

A) The hostname of the server where the BDR component was installed
B) The hostname of the server where the eRecorder component was installed; the same port number that is configured on the voice card in Avaya Quality Monitoring.
C) The hostname of the server where the BDR component was installed; the same port number as it is configured on the Avaya Quality Monitoring under the CTI adapter component related to integration with the Avaya Contact Recorder.
D) The Fully Qualified Domain Name (FQDN) of the server where the web server component was installed

Solutions: