Cisco 642-242 Exam : Unified Contact Center Enterprise Implementation(UCCEI)

  • Exam Code: 642-242
  • Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
  • Updated: Aug 08, 2026
  • Q & A: 135 Questions and Answers

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Cisco 642-242 Exam Syllabus Topics:

SectionObjectives
Cisco Unified Contact Center Enterprise Architecture- Call flow and high-level design
- UCCE system components and architecture
  • 1. Peripheral Gateway (PG) functions
    • 2. Router and Logger roles
      Configuration and Implementation- Call routing configuration
      • 1. Dial plan setup
        • 2. Call treatment configuration
          - Cisco CVP integration
          Installation and Deployment- UCCE software installation
          • 1. Component deployment sequence
            • 2. Server prerequisites
              Scripting and Call Control- Routing scripts design
              • 1. Call flow scripting logic
                • 2. Skill-based routing
                  Administration and Maintenance- User and agent management
                  - System monitoring and reporting
                  Troubleshooting- Common deployment issues
                  - Call flow debugging

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