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Apple OS X Support Essentials 10.9 Sample Questions:

1. What are the requirements for purchasing applications via the Mac App Store?

A) The master password is used to reset local account passwords.
B) The Privacy pane of Security & Privacy preferences can be used to allow or disallow applications' access to Location Services, Contacts, Calendars, Reminders, social network services, and Accessibility application access.
C) AppleTalk works only with OS X v10.5 or earlier.
D) The requirements to purchase items from the Mac App Store are OS X v10.6.6 or later, an Apple ID, and an Internet connection.

2. Review the screenshot of a portion of the Disk Utility application window, and then answer the question below.

Which statement best describes the selected question in the screenshot above?

A) It is one of three partitions on a hard disk.
B) It is one of three stripes in a RAID set.
C) It is one of three hard disks in a RAID set.
D) It is one of three file systems on a partition.

3. The Finder populates the Network folder using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources inside the Network folder, and service discovery zones or workgroups appear as folders. Any currently connected servers also appear in the Network folder.

A) How can you identify if a Mac requires a firmware update?
B) How can you limit the use of Location Services?
C) How are items inside the Finder's Network folder populated?
D) Which items fall under the file quarantine system?

4. Which of these files will Time Machine, by default, NOT back up?

A) An encrypted file that was created to track passwords
B) Any file in the Trash
C) A file that Time Machine identifies as conflicting with a previously backed-up file
D) A Time Machine preference .plist file

5. Review the screenshot, and then answer the question below.

You connect an HFS+-formatted FireWire hard disk to a Mac, and configure it as shown in the screenshot. What will happen the next time a standard user attempts to mount the hard disk?

A) The disk will mount, and the user will be able to read, modify, and delete any file on the disk.
B) The user will be required to enter an administrator password to mount the disk; once the disk is mounted, the user will be able to read, modify, and delete any file on the disk.
C) The disk will mount, and the user will be able to read any file on the disk; the user will be required to enter an administrator password to modify or delete files on the disk.
D) The user will be required to enter an administrator password to mount the disk; once the disk is mounted, the user will be able to read any file on the disk, but will be required to reenter an administrator password to modify or delete files.

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