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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following is an objective of service transition?

A) To ensure that service changes create the expected business value
B) To negotiate service levels for new services
C) To plan and manage entries in the service catalogue
D) To minimize the impact of service outages on day-to-day business activities

2. Which one of the following is the BEST definition of reliability?

A) The availability of a service or component
B) How long a service or configuration item (CI) can perform its function without failing
C) How quickly a service or component can be restored to normal working order
D) The level of risk that affects a service or process

3. Which process is responsible for ensuring that appropriate testing takes place?

A) Knowledge management
B) Release and deployment management
C) Service asset and configuration management
D) Service level management

4. Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A) 1 only
B) None of the above
C) 2 only
D) Both of the above

5. Which one of the following is the BEST definition of an event?

A) Reducing or eliminating the cause of an incident or problem
B) The unknown cause of one or more incidents that have an impact on an IT service
C) Any change of state that has significance for the management of a configuration item (CI) or IT service
D) An unplanned interruption to an IT service or a reduction in the quality of an IT service

Solutions: