HP HP5-B04D Exam : Delta - Selling HP Printing and Personal Systems Hardware

  • Exam Code: HP5-B04D
  • Exam Name: Delta - Selling HP Printing and Personal Systems Hardware
  • Updated: Aug 07, 2026
  • Q & A: 150 Questions and Answers

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HP HP5-B04D Exam Syllabus Topics:

SectionObjectives
Topic 1: Sales Strategy and Competitive Positioning- Sales methodology
  • 1. Cross-selling and upselling opportunities
    • 2. Value proposition and objection handling
      Topic 2: HP Personal Systems Portfolio- Desktop and notebook solutions
      • 1. Commercial PCs and workstations
        • 2. Consumer PCs and mobile devices
          Topic 3: HP Printing Portfolio- HP printer product families
          • 1. Business and consumer printing offerings
            • 2. Inkjet and LaserJet solutions
              Topic 4: HP Solutions and Services- Integrated HP offerings
              • 1. Managed print and lifecycle solutions
                • 2. Warranty and support services
                  Topic 5: Product Features and Benefits- Key technologies and differentiators
                  • 1. Product positioning against competitors
                    • 2. Performance, security, and manageability features
                      Topic 6: Customer Needs Analysis- Identify customer requirements
                      • 1. Recommend appropriate HP solutions
                        • 2. Assess business and personal computing needs

                          HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

                          1. What can you find at MyHPSalesGuide.com? (Select three.)

                          A) product specifications
                          B) support phone numbers
                          C) specific pricing
                          D) supplies and accessories
                          E) cashback guides
                          F) training exams
                          G) product selection help


                          2. What is the advantage to the customer of HP pigmented OfficeJet inks with enhanced
                          durability'?

                          A) Reduced risk of smearing and fading
                          B) A lower cost per page because cartridges last longer
                          C) No leakage from cartridges
                          D) Lower entry price


                          3. Which feature built into HP Flow MFPs enables the creation of editable documents from scanned paper documents?

                          A) On-board OCR
                          B) Single Pass Duplexer
                          C) HP EveryPage
                          D) 200 sheet ADF


                          4. Your SMB customer has a series of ad hoc paper-based processes to manage their business. They need to create workflows to improve their efficiency.
                          Which solution would you recommend?

                          A) A full document management system with integrated document and applications workflows
                          B) A Smart MFP solution, like an HP Flow MFP
                          C) A high speed scanner, like an HP Scanjet Enterprise Flow N9120 Flatbed scanner
                          D) A Smart MFP solution, like an HP Flow MFP, plus HP Capture and Route


                          5. What can Wi-Fi capable devices do through HP ePrinting technology Wireless Direct?

                          A) Make a wireless network connection directly to the printer without using a wireless router or access point
                          B) Store print jobs until the user is at the printer to ensure output can be collected immediately
                          C) Connect and print via the Cloud to reduce the need for corporate networks
                          D) Print via an Ethernet cable connection avoiding potential security risks associated with wireless networks


                          Solutions:

                          Question # 1
                          Answer: A,D,G
                          Question # 2
                          Answer: A
                          Question # 3
                          Answer: A
                          Question # 4
                          Answer: B
                          Question # 5
                          Answer: A

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