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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

Question 1

What is used to minimize the negative impact of an event?

A. A rule set
B. A monitoring action plan
C. A health model
D. An event correlation

Question 2

A service provider receives negative feedback from users about fulfillment of some types of service requests. If a service request requires implementation of a change. It is often fulfilled with significant delays. What is the BEST way to improve this situation?

A. Review the service value stream to ensure effective integration of all Involved
B. Automate the fulfillment procedures
C. Outsource the fulfilment procedures
D. Review me fulfilment procedures to remove the need for change implementation

Question 3

A service provider has been utilizing some monitoring and event management capabilities for years, but never had an integrated approach to the practice. Different teams use different monitoring tools to detect and handle events in their areas of responsibility. What should be the FIRST step for the service provider to establish and automate an integrated monitoring and event management practice?

A. Use artificial intelligence to make sense of ambiguous events
B. Define a strategy for monitoring and event management
C. Use machine learning to detect event patterns
D. Ensure decentralized monitoring across the technical teams

Question 4

Which two fields are typically included when a problem record is created?
1. Investigation results
2. Problem solution
3. Associated configuration items
4. Affected services

A. 2 and 3
B. 1 and 2
C. 3 and 4
D. 1 and 4

Question 5

Which statement BEST reflects the ITIL concept of value co-creation?

A. Service providers create all value independently
B. Value emerges through provider and consumer interaction
C. Value depends only on technology
D. Customers receive value automatically

Solutions: