Microsoft MS-220 Exam : Troubleshooting Microsoft Exchange Online

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Jun 03, 2026
  • Q & A: 107 Questions and Answers

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Skills measured

  • Troubleshoot hybrid and migration issues (10–15%)
  • Troubleshoot mail client issues (20–25%)
  • Troubleshoot Exchange Online configuration issues (15–20%)
  • Troubleshoot mail flow issues (20–25%)
  • Troubleshoot compliance and retention issues (25–30%)

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Microsoft MS-220 is a certification from Microsoft that validates your ability to implement and manage Microsoft Exchange Server 2010 in an enterprise environment.

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Microsoft MS-220 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Troubleshoot issues with messages that are not encrypted or decrypted as expected
  • Troubleshoot issues related to mail flow for hybrid deployments
Topic 2
  • Review and interpret message trace results and policies associated with those results
  • Troubleshoot Exchange Online access to public folders
Topic 3
  • Describe how to obtain Outlook client configuration information
  • Interpret message properties used by message records management (MRM)
Topic 4
  • Troubleshoot domain setup and configuration issues
  • Troubleshoot issues where mail destined for one tenant is incorrectly routed to another tenant
Topic 5
  • Troubleshoot Outlook continuously asking for Exchange Online password
  • Troubleshoot issues synchronizing remote recipient attributes with Exchange Online
Topic 6
  • Troubleshoot messages that are categorized as false positive or false negative
  • Determine whether the sender SPF DMARC and DKIM records are valid
Topic 7
  • Troubleshoot Exchange Online configuration issues
  • read and analyze SMTP protocol logs for hybrid deployments and third-party systems
Topic 8
  • Troubleshoot revocation issues for encrypted emails
  • Outlook client cannot connect to Exchange Online mailbox

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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