Salesforce Service-Cloud-Consultant日本語 Exam : Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)

  • Exam Code: Service-Cloud-Consultant-JPN
  • Exam Name: Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)
  • Updated: Oct 17, 2026
  • Q & A: 292 Questions and Answers

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Service-Cloud-Consultant Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Service-Cloud-Consultant exam dumps will include the following topics:

  • Implementation Strategies 19%
  • Industry Knowledge 22%
  • Knowledge Channels 9%
  • Contact Center Analytics 5%
  • Interaction Channels 9%
  • Integration and Data Management 6%
  • Service Cloud Solution Design 19%
  • Case Management 11%

Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam

Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service, Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

It is not an uncommon phenomenon that many people become successful with the help of an Salesforce Salesforce Service Cloud Consultant certificate. Obviously, we can acquire the qualifications and qualities essential to our future career and success by obtaining an Salesforce certificate. Compared with people without a certificate, candidates have already gained an upper hand at the very beginning of building your own career. However, preparing for the exam is not an effortless thing, which is strenuous for most of the candidates. Thus you need a befitting Service-Cloud-Consultant日本語 exam training program as your assistant. As for our Service-Cloud-Consultant日本語 exam prep material, the systematic knowledge and solid academic foundation will make it easy for you to understand and absorb new-developed theories about the Service-Cloud-Consultant日本語 test training vce based on our research efforts; With the Service-Cloud-Consultant日本語 exam study pdf you can acquire the specialized knowledge and will pass exam without wasting time and energy.

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What is the duration of the Service-Cloud-Consultant Exam

  • Passing Score: 67%
  • Format: Multiple choices, multiple answers
  • Length of Examination: 105 minutes
  • Number of Questions: 60

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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Knowledge Management- Salesforce Knowledge setup and article lifecycle
- Knowledge search and content delivery
Topic 2: Service Cloud Analytics and Reporting- Key service KPIs and metrics
- Reports and dashboards for service performance
Topic 3: Case Management and Service Console- Service Console configuration and productivity tools
- Case lifecycle and routing strategies
Topic 4: Service Cloud Solution Design- Customer service processes and use case design
- Service Cloud feature selection and architecture
Topic 5: Omni-Channel and Digital Engagement- Omni-Channel routing configuration
- Chat, messaging, and digital support channels
Topic 6: Service Cloud Implementation- CTI (Computer Telephony Integration) concepts
- Email-to-Case and Web-to-Case setup
Topic 7: Automation and Process- Flow and workflow automation for service processes
- Entitlements, milestones, and SLAs
Topic 8: Integration and Data Management- Data model considerations for Service Cloud
- Integration with external service systems

Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Sample Questions:

Question #1

ユニバーサルコンテナーズは、お客様がカスタマーサポート担当者と直接コミュニケーションをとるための追加チャネルを検討しています。現在、お客様はソーシャルメディア、ウェブチャット、電話、SMSを通じてサポートチケットを発行できます。
デジタルエンゲージメントに加えて、コンサルタントは要件を満たすために何を推奨すべきでしょうか?

  • A. 受信トレイ
  • B. AppExchange
  • C. メールからケースへ
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).

Question #2

Universal Containers は、Messaging for In-App and Web (MIAW) に適用するのと同じ基準に基づいてケースを指示したいと考えています。
コンサルタントはどの機能を推奨する必要がありますか?

  • A. ケース割り当てルール
  • B. オムニチャネル ルーティング
  • C. マイルストーンと資格のプロセス
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

Cloud Kicks は、利用可能なサポート チャネルに WhatsApp チャネルを追加したいと考えています。
Service Cloud コンサルタントは何を考慮すべきでしょうか?

  • A. グループ WhatsApp チャットはサポートされていません。
  • B. キューベースのルーティングはサポートされていません。
  • C. 絵文字、アンケート、クイックテキストはサポートされていません。
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #4

Cloud Kicks では、すべての新しいナレッジ記事に対してレビュー プロセスを実装しています。各記事は、ユーザーが利用できるようになる前に、対象分野の専門家によってレビューおよび承認される必要があります。
選択したすべてのチャネルで記事を表示するにはどの手順が必要ですか?

  • A. 最終承認アクションを「編集のためにレコードをロック」に設定します。
  • B. ナレッジ承認ページでステータスを公開済みに設定します。
  • C. 承認プロセスの後に「公開」をクリックします。
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

Universal Containers (UC) は、Service Cloud 内で増加する顧客のクエリを効率的に管理し、対応するという課題に直面しています。コンサルタントは、現在のカスタマー サポート業務を改善するためにチャットボットの導入についてアドバイスしています。
カスタマー サポート業務を改善するためにチャットボットを導入する際、UC は具体的にどの側面を優先すべきですか?

  • A. チャットの継続的な監視を強調します。
  • B. ソーシャル メディア プラットフォームとの統合に取り組みます。
  • C. 大量の問い合わせを処理するためのスケーラビリティに重点を置きます。
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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