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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
What are the software robots an example of?

A) Digital product
B) IT transformation
C) Digital technology
D) High velocity IT

2. Several teams repeatedly resolve the same type of incident without addressing why it keeps occurring.
Which practice should be strengthened?

A) Service desk
B) Problem management
C) Deployment management
D) Availability management

3. A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

A) Business analysis
B) Problem management
C) Service continuity management
D) Deployment management

4. A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?

A) Co-created value
B) Fast development
C) Assured conformance
D) Resilient operations

5. In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?

A) Making quick decisions without getting slowed down by data analysis enables agility
B) Controlling suppliers' investments and policies reduces the risks of cloud-based services
C) Using automated tools supports the need to deliver digital products quickly and reliably
D) Differentiating digital technologies are best managed by a centralized IT organization

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