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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which one of the following generates demand for services?

A) Infrastructure trends
B) Patterns of business activity (PBA)
C) Cost of providing support
D) Service level agreements (SLA)

2. What do major incidents require?

A) Separate procedures.
B) Less urgency
C) Longer timescales
D) Less documentation

3. Who is responsible for defining metrics for change management?

A) The service owner
B) The change management process owner
C) The change advisory board (CAB)
D) The continual service improvement manager

4. Which process has the following objective 'Establish new or changed services into supported environments within the predicted cost, time and resource estimates'?

A) Change management
B) Service transition planning and support
C) Service strategy
D) Service level management

5. The remediation plan should be evaluated at what point in the change lifecycle?

A) After the post implementation review has identified a problem with the change
B) Immediately after the change has failed and needs to be backed out
C) Before the change is approved
D) After implementation but before the post implementation review

Solutions: