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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should An Agentforce apply the power of conversational AI to this use case?

A) Create a custom copilot action which calls a flow.
B) Create a Flex prompt template in Prompt Builder.
C) Configure the Integration Flow Standard Action in Agent.

2. Universal Containers is building a digital shopping assistant that needs to dynamically generate product recommendations using information from the company's external product recommendation predictive model through APIs. Which Agentforce capability should make it easier for the agent to consume the external product recommendation tool?

A) Hugging Face
B) Model Context Protocol (MCP)
C) Agent-to-Agent (A2A) protocol

3. Coral Cloud Resorts is implementing Agentforce retrieval. Customers sometimes type ambiguous terms (for example, "package" could mean vacation package or baggage). Which retrieval strategy best balances precision and contextual disambiguation?

A) Use hybrid search, which combines keyword matching for precision with semantic embeddings for context.
B) Use semantic search only, which captures intent but may struggle with ambiguous terms when no context is provided.
C) Use keyword search only, which prioritizes exact term matching but risks missing contextual meaning.

4. Universal Containers (UC) has configured a data library and wants to restrict indexing of knowledge articles to articles which are only publicly available in their knowledge base, UC also wants the agent to link sources that the large language model (LLM) grounded its response on.
Which settings should help UC with this?

A) In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article and select Show sources,
B) In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article. It is not possible to display articles that the LLM grounded its response in.
C) Use Data Categories to categorize publicly available articles to index. Sources are automatically displayed when knowledge articles are categorized as Public.

5. An Agentforce configured Data Masking within the Einstein Trust Layer. How should the Agentforce Specialist begin validating that the correct fields are being masked?

A) Use a Flow-based resource in Prompt Builder to debug the fields' merge values using Flow Debugger.
B) Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.
C) Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.

Solutions: