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Salesforce Interaction-Studio-Accredited-Professional Exam Syllabus Topics:

Salesforce Interaction Studio Accredited Professional Sample Questions:

1. A customer service representative for a bank is on the phone with a prospect and wants to promote the next best offer based on digital behaviour. How would they accomplish this in service cloud?

A) The agent uses a customized next best offer widget powered by the interaction studioconnector
B) Manually sync data from Interaction studio to service cloud
C) Use machine learning to serve product/ content recommendations in email sent by your ESP
D) Leverage service cloud to inform IS in real-time

2. What qualifies a web visitor to see any experience of a web campaign?

A) Email campaign rules
B) Campaign tracking rules
C) Einstein Next Best Action
D) Einstein Recipe Ingredients

3. Which ingredient shows a vistor products or content based on a "people like me" algorithm?

A) Trending
B) Similar Items
C) Co Browser
D) Collaborative Filtering

4. What is the best practice naming convention for attributes?

A) UpperCamelCase
B) Lower_snake_case
C) lowerCamelCase
D) Upper_snake_case

5. Which ETL feed is used to bring campaign tracking data from marketing cloud messaging & journeys or pardot?

A) Transaction ETL
B) ProductETL
C) Manual segment ETL
D) External email campaign events ETL

Solutions: