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| Section | Weight | Objectives |
|---|---|---|
| Configuration and Customization | 15% | - Lightning Experience customization - Reporting and analytics for public sector - Constituent engagement portal configuration - Workflow and approval processes |
| Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios - Government and Public Sector industry fundamentals |
| Best Practices and Governance | 10% | - Public sector implementation best practices - Performance optimization - Accessibility and compliance standards |
| Government Community Cloud | 20% | - Permitting and licensing capabilities - Case management for government - GCC features and capabilities - Constituent engagement features |
| Implementation Considerations | 20% | - Security and compliance requirements - User adoption strategies - Data migration considerations - Integration patterns for government systems |
| Public Sector Data Model | 20% | - Service territory and location-based services - Permit and license object relationships - Case and investigation management - Constituent and household data model |
A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?
Correct Answer: B,D,E 🗳️
Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).
Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven ' s contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times.
Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience.
What should a technical consultant recommend to Bobahaven to solve this problem?
Correct Answer: C 🗳️
Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).
Which three require set up to configure a License Authorization?
Correct Answer: C,D,E 🗳️
Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).
A public sector agency expects a large number of applications for a grants program. The agency wants to easily qualify and make decisions for applications based on certain conditions.
Which feature should be leveraged for this use case?
Correct Answer: D 🗳️
Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).
A public sector agency recently implemented Agentforce Public Sector for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.
What Salesforce add-on product should a technical consultant recommend for the agency ' s compliance use cases?
Correct Answer: D 🗳️
Explanation: Only visible for VCEEngine members. You can sign-up / login (it's free).
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