Salesforce AP-222 Exam : Public Sector Solutions Accredited Professional

  • Exam Code: AP-222
  • Exam Name: Public Sector Solutions Accredited Professional
  • Updated: Oct 14, 2026
  • Q & A: 108 Questions and Answers

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Salesforce AP-222 Exam Syllabus Topics:

SectionWeightObjectives
Configuration and Customization15%- Lightning Experience customization
- Reporting and analytics for public sector
- Constituent engagement portal configuration
- Workflow and approval processes
Public Sector Solutions Overview15%- Salesforce Public Sector Solutions product positioning
- Key use cases and common scenarios
- Government and Public Sector industry fundamentals
Best Practices and Governance10%- Public sector implementation best practices
- Performance optimization
- Accessibility and compliance standards
Government Community Cloud20%- Permitting and licensing capabilities
- Case management for government
- GCC features and capabilities
- Constituent engagement features
Implementation Considerations20%- Security and compliance requirements
- User adoption strategies
- Data migration considerations
- Integration patterns for government systems
Public Sector Data Model20%- Service territory and location-based services
- Permit and license object relationships
- Case and investigation management
- Constituent and household data model

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question #1

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

  • A. Install the ERM for PSS Unmanaged Package
  • B. Enable Person Account
  • C. Enable Email-to-Case
  • D. Enable Web-to-Case
  • E. Install the ERM for PSS Managed Package
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

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Question #2

Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven ' s contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times.
Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience.
What should a technical consultant recommend to Bobahaven to solve this problem?

  • A. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
  • B. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
  • C. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
  • D. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #3

Which three require set up to configure a License Authorization?

  • A. Business Profile
  • B. Inspection Type
  • C. Regulatory Authority
  • D. Business Type
  • E. Regulatory Authorization Type
Reveal Solution  Discussion  0

Correct Answer: C,D,E  🗳️

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Question #4

A public sector agency expects a large number of applications for a grants program. The agency wants to easily qualify and make decisions for applications based on certain conditions.
Which feature should be leveraged for this use case?

  • A. Visual Flow
  • B. Process Builder
  • C. Apex Trigger
  • D. Business Rules Engine
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #5

A public sector agency recently implemented Agentforce Public Sector for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.
What Salesforce add-on product should a technical consultant recommend for the agency ' s compliance use cases?

  • A. Field History Tracking
  • B. Setup Audit Trail
  • C. Classic Encryption
  • D. Salesforce Shield
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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