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HP HP2-B110 Exam Syllabus Topics:

HP Selling HP Imaging and Printing Supplies Sample Questions:

1. Which statement is true about the printer's warranty and the use of non-HP cartridges?

A) The use of either non-HP or HP cartridges has no impact on the printer's reliability or warranty.
B) If the non-HP cartridge is found to be the direct cause of the printer's failure, HP will not cover the repair cost.
C) The printer's warranty remain unchanged if the printer is covered by an HP Carepack.
D) The use of a non-HP cartridge immediately voids the printer's warranty.

2. How does an HP all-in-one print cartridge give the customer consistent print quality?

A) It is assembled to the highest standards.
B) When you replace the cartridge, all critical components are also replaced.
C) The transfer roller is also replaced along with the toner.
D) It has a separate drum and toner reservoir.

3. Which statement is true regarding multi-pack ink cartridges?

A) The customer can save over 30%.
B) They should only be sold to small-to-medium sized customers.
C) They offer better value to customers who print a lot.
D) They are designed specifically for home users.

4. According to the 2013 Spencer Lab laser study, approximately what percent of non-HP toner cartridges had problems?

A) 50%
B) 30%
C) 70%
D) 90%

5. How can you find out if the HP Planet Partner program is available in your local area?

A) You can consult the HP Planet Partner section in SmartRecycle.
B) The HP Planet Partner is available in every country around the world.
C) The HP Planet Partner is automatically included with every printer and only needs the HP PP driver to install.
D) You can consult the HP Planet Partner program website.

Solutions: