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Simens SOCA Sales Small & Medium Businesses (SMB) Sample Questions:

1. How do HiPath ProCenter Agile and HiPath 3000 together help deliver the best customer service? (Choose three)

A) It can support up to 100 users based on a single site, or distributed across many.
B) It provides intelligent, group-based routing of voice calls as well as e-mail and web call-back requests.
C) It can support up to 1000 users based on a single site, or distributed across many.
D) It provides Presence and Collaboration features to help users access the knowledge and resources that often sit in departments behind the contact center.

2. Which feature of HiPath OpenOffice Entry Edition enables users to check voicemails, divert calls, and log incoming and outgoing calls at the click of a mouse button?

A) Fixed Mobile Convenience
B) Desktop Application Set
C) Voicemail
D) CTI

3. What are the benefits of unified messaging? (Choose three)

A) Allows people using same technologies, same media, and same terminals only to communicate to anyone, anywhere, and at any time.
B) Combines the management of voice, fax, and conventional e-mail messages in a single inbox that can be accessed through a conventional e-mail client or a telephone.
C) Allows a single-point access to messaging, regardless of whether the individual has been issued a computer, PDA, smartphone, or a basic wired or cellular phone.
D) Enables the delivery of value-added services to end-users that make mobile communications simpler, easier to use, and more productive.

4. How does HiPath OpenOffice Entry Edition help improve personal productivity? (Choose three)

A) Addition of call charges for inter-site calls, reduces the number of calls and saves time.
B) Dialing from applications at the click of a button rather than keying or miss-keying numbers manually save time and reduce errors.
C) Using the One Number feature, the users can take calls as they come, rather than having to wade through voicemail messages when you get back to your desk.
D) Quick and easy control of telephony functions from a PC desktop save time.

5. HOOEE brings together which of the following in a package? (Choose three)

A) WAN router with VPN function
B) 16-port LAN switch
C) LINUX based IP communications system
D) Firewall including DMZ port

Solutions: