1Z0-1037-21 Actual Questions - Instant Download 72 Questions
Download Free Latest Exam 1Z0-1037-21 Certified Sample Questions
NEW QUESTION 28
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?
- A. In the Platinum SLA modify the total incident count to 100 and save it.
- B. Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
- C. Rename the Platinum SLA, change the total incident value to 100, and save it.
- D. Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
Answer: A
Explanation:
Explanation
Afteryou define an SLA policy, you might need to view it, modify it, disable it, duplicate it, or delete it.
To Modify an SLA Policy
References:
https://docs.oracle.com/cd/E26854_01/doc.121/e26585/alerts004.htm#CIHGIFIH
NEW QUESTION 29
What should you do to ensure two published answers are always returned for a specific search word?
- A. List the search word under Answers Keywords.
- B. Create multiple search words associated within a single priority word group.
- C. List the search word under both Answers Keywords and Stopwords.
- D. List the search word under Stop words.
- E. Create multiple Priority words that share the same name.
Answer: A
Explanation:
Explanation
You can define the search term automatically so that the answers returned by the Oracle Knowledge Advanced syndication widget are related to that keyword.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAIKA/EnableKAonCP.htm#FAIKAth_EnablingKnowledgeAd
NEW QUESTION 30
How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?
- A. _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password"; - B. _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password"; - C. _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password"; - D. _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password";
Answer: B
Explanation:
Explanation
Example code:
var _client = new RightNowSyncPortClient();
_client.ClientCredentials.UserName.UserName = "";
_client.ClientCredentials.UserName.Password = "";
References:
http://eatcodelive.com/2016/05/19/get-all-users-from-oracle-rightnow-soap-api-with-c/
NEW QUESTION 31
You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?
- A. Cross tab report
- B. Linked report
- C. Dashboard
- D. Custom report with slice bucket
Answer: A
Explanation:
Explanation
The Cross Tab feature lets you display report output in a table to summarize large amounts of data. Using a cross tab table, you can select the fields to define the table's rows, columns, andoutput fields, essentially grouping the data by both the row and column output. The output fields are a culmination of the row and column data.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGae1133085
NEW QUESTION 32
Which statement is true about generic objects?
- A. A genericobject representation must be built for custom objects.
- B. CRUD operations cannot be performed with generic objects.
- C. Batching and chaining operations are supported only by generic objects.
- D. A generic object representation must be built for handling standard objects.
Answer: C
Explanation:
Explanation
Chaining is always used together with batching. A batch operation includes multiple target operations that each can take a homogeneous or heterogeneous list of business objects.
References:
https://docs.oracle.com/en/cloud/paas/integration-cloud-service/cccdg/batch-and-bulk-operations.html
NEW QUESTION 33
You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?
- A. Make the answer status private, make the required changes, and republish it.
- B. Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
- C. Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
- D. Add a conditional section within the answer with any access level.
Answer: C
Explanation:
Explanation
Before publishing an answer, determine which interfaces and customers you want to be able to view the answer. You can control visibility with answer access levels, languages, products, categories, and conditional sections.
A conditional section is a section of text in a document that appears only to those contacts meeting certain criteria. Conditional sections can also be placed in answers and tagged with specific answer access levels. In message templates, conditional sections can be used to filter content by contact, profile, runtime variable, or record type.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/BUIglossary.htm#FAABUcondition
NEW QUESTION 34
Which two statements are true about response requirements for incidents? (Choose two.)
- A. Default response requirements for an interface cannot be modified.
- B. Custom response requirements are based on the level of service being provided.
- C. Holidays have to be defined before creating response requirements.
- D. Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
Answer: B,D
Explanation:
Explanation
To define an SLA:
Picture 2
4. Confirm that the Response Requirement Settings display as:
Picture 3
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAIKA/Configuring_KA_Features.htm#FAIKAab1032
NEW QUESTION 35
Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)
- A. Answer articles can be copied.
- B. Answer articles can be archived but not deleted.
- C. Answer articles cannot be printed.
- D. Answer articles can contain variables.
- E. Multiple answers cannot be updated simultaneously.
Answer: A,D
NEW QUESTION 36
Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)
- A. user roles
- B. configured workflow processes
- C. privileges
- D. content life cycle events
- E. notification configuration
Answer: B,D
Explanation:
Explanation
The Knowledge Advanced Task Management facility automatically generates tasks based on configured workflow processes and content life cycle events.
References:
Oracle Service Cloud, Knowledge Advanced User Guide, Release May 2017, page 14
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAAKA/Content_Management.htm
NEW QUESTION 37
Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)
- A. Search Accuracy
- B. Questions with High Score Answer
- C. Click-ThoughRate of External Documents
- D. Words without Concepts
- E. Article Aging
Answer: C,D,E
Explanation:
Explanation
Accessing Analytics Reports
Use the following procedure to access Knowledge Advanced Analytics reports.
To view the following reports, select Common, DataIntegration and the report.
To view the following reports, select OKCS and the report.
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 75
NEW QUESTION 38
In Knowledge Advanced, which section displays the lock status?
- A. Reports
- B. Overview
- C. Analytics
- D. Properties
Answer: D
Explanation:
Explanation
The Properties section displays the formproperties and lock status.
NEW QUESTION 39
You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
What display position should you configure?
- A. Fix First
- B. Fixed at Top
- C. Place at Top
- D. Place at First
- E. Historical usefulness
Answer: C
Explanation:
Explanation
Place at Top-Select this option to placethe answer at the top of the list on the Answers page by changing the score to be equal to the highest answer. The score is then adjusted as the solve count changes over time.
NEW QUESTION 40
A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?
- A. Edit the alias text file to include alias words - battery damage, battery issue, battery.
- B. Include battery and damage as keywords under Answers Stop Words.
- C. Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
- D. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
Answer: C
Explanation:
Explanation
Manually related answers are two or more answers that may contain related information. Manually relating answers provides customers with additional options for finding accurate information. The Manually Related Answers section of the Relationships tab consists of a toolbar and a list of manually related answers.
NEW QUESTION 41
In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)
- A. Translations
- B. Language information
- C. Dictionary
- D. Rules engine
- E. Search Log
Answer: B,C,D
Explanation:
Explanation
When you tune a question you are adding or changing objects in the Intelligent Search Dictionary. The Dictionary is an Intelligent Search component that contains:
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAAKA/Optimizing_Intelligent_Search.htm#FAAKAth_T
NEW QUESTION 42
Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)
- A. Web roles
- B. Workflows
- C. API Roles
- D. Product and Categories
- E. Console roles
Answer: A,D,E
Explanation:
Explanation
Knowledge Advanced uses Products and Categories hierarchies that you define for your Service Cloud environment, and automaticallysynchronizes any changes you make to the Product hierarchy.
You manage users through roles, which control the level of management access you have to Knowledge Advanced, the general authoring abilities you have on a particular Content Type, and what tasksyou can perform in a workflow. Users are assigned either Console roles or Web roles.
References:
Oracle Service Cloud, Using Knowledge Advanced, Release May 2016, pages 28, 45
NEW QUESTION 43
Which two statements are true about workflows in Knowledge Advanced? (Choose two.)
- A. A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
- B. In Workflow you cannot reassign a task to another user or team.
- C. Once a user rejects the article, it moves to the previous step.
- D. Once a user rejects the article, the system automatically deletes the article.
- E. A Workflow process can only be used while creating and editing the articles.
Answer: A,C
Explanation:
Explanation
D: A workflow consists of one or more steps. Each step defines a task that is assigned to a user or team of users, and the task assignment appears in the user's Inbox in Knowledge Advanced.When the task is completed, the user can either:
E: A workflow process is a sequences of steps, such as creating, editing, translating, reviewing, and approving, that you can define to enforce specific content management procedures for your organization.
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 4
NEW QUESTION 44
What arethe standard status types for answers?
- A. Private, Public
- B. Published, Proposed
- C. Private, Published, Proposed, Review
- D. Public, Proposed
Answer: A
Explanation:
Explanation
The status of an answer that determines whether it can be viewed by customers. The default answer status types are Public and Private.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_answer_relationship
NEW QUESTION 45
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?
- A. Cumulative report
- B. Standard report
- C. Dashboard report
- D. Cross Tabs report
- E. Custom report
Answer: C
Explanation:
Explanation
Dashboards are particularly useful for managers who need to view a wide range of data from different reports.
Using dashboards eliminates the needto open a large number of reports individually.
When viewing standard or custom reports, you generally open reports one at a time, and search for data in only the report that is active. However, you can view and search for data in several reports simultaneously by adding them to a dashboard. Each report in a dashboard retains the same functionality as if you opened the report separately, allowing you to access and work with a variety of data from one dashboard.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/famug/analytics.html#dashboards
NEW QUESTION 46
Which filter type should you use in a report to display data in a tree structure?
- A. Auto filter
- B. Slicing by column
- C. Rollup
- D. Slicing by bucket
Answer: B
Explanation:
Explanation
Slicing a report allows you to group tabular data sharing common valuesin fields included in the report.
Slicing a report allows you to group tabular data sharing common values in fields included in the report. You can then select from the slice tree or links and view only the report data that matches the selected field values.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm
NEW QUESTION 47
Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code"ACCESS_DENIED".
What are two reasons for this? (Choose two.)
- A. Staff account credentials are not correct.
- B. For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.
- C. Knowledge Foundation API can only be used by an internal application.
- D. Staff account profile does not have permission to access Knowledge Foundation API.
- E. For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.
Answer: B,D
NEW QUESTION 48
Which two actions must you perform to configure the Social Monitor? (Choose two.)
- A. Add or update staff accounts to use profile that include Social Monitor permissions.
- B. Add or update navigation sets to include the Social Monitor navigation button and component.
- C. Add or update profiles to include permission to add themes and clustering.
- D. Add of update a list of favorites.
- E. Setup a Social Monitor search schedule.
- F. Addor update profiles to include the Social Monitor permissions.
Answer: B,F
Explanation:
Explanation
Social monitoring must be enabled for your site. To enable social monitoring, contact yourOracle account manager.
Procedure
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAMUG/_social.htm#FAMUGth_SocialMonitor
NEW QUESTION 49
Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?
- A. Rollups
- B. Slicing
- C. Bucket Filter
- D. Applied Filter
- E. Auto Filter
Answer: A
Explanation:
Explanation
You can define rollup levels in a report to group data beneath headings in the report. You can add additional rollup levels to further break down the data under each heading by grouping data under sub-headings.
Usingrollups, you can group rows in a report that share the same value in the columns you select for the rollup levels. For example, you could add rollups to an incident report to group incidents by their status, and then add an additional rollup level to groupthe incidents that have the same status by their assigned staff account.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGae1133175
NEW QUESTION 50
You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?
- A. Include the search terms in both Answer Keyword and Stop Word.
- B. Include search term in Search priority word.
- C. Include search terms in Stop Words
- D. Include the search terms in Answers Keywords
- E. Add all related search terms to an aliases.txt.file.
Answer: E
Explanation:
Explanation
The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as "GPS," but all of your answers regarding GPS might spell out "global positioning system" rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.
References:
Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308
NEW QUESTION 51
Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)
- A. If a new transaction is in the batch request after the failed transaction, the transaction will not run.
- B. A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.
- C. If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.
- D. The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
- E. In a batch request, the server will allow up to 100 transactions.
Answer: B,C
Explanation:
Explanation
B: Following upper limits are imposed on a given input payload for the Batch operation:
C: Batch sends a set of operations to the server in a single request.
NEW QUESTION 52
You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)
- A. There is no search term added in the answer keyword list.
- B. The answer article is not assigned to any staff member/staff agent.
- C. There is no answer content added to the answer article.
- D. The answer is not assigned to any product/category that is visible to a customer.
- E. There is no display position defined for the answer article.
- F. The answer status is not set to public or custom status of status type "public".
Answer: D,F
Explanation:
Explanation
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product,and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
C: The primary factor that determines the visibility of answers is answer status. There can be many custom answer statuses, but all must be either a Public or Private status type, which is determined when the custom status is created.
F: Products and categories-The visibility settings for the products and categoriesassociated with the answer will also affect the visibility. If the answer is assigned to a product or category that is not visible to customers on a particular interface, the answer will also not be visible to customers, unless it is assigned to another product or category that is visible on the interface. In other words, if you have an answer that is assigned to two products, and one of the products is not visible on the interface, but the other product is, your answer will appear on the interface. However, if the answer is assigned to two products, and neither product is visible on the interface, your answer will not appear on the interface under any circumstances.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm
NEW QUESTION 53
......
Free Oracle 1Z0-1037-21 Exam 2022 Practice Materials Collection: https://torrentpdf.vceengine.com/1Z0-1037-21-vce-test-engine.html
