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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Engagement Assistant
B) Microsoft Lync
C) Avaya Multimedia Messaging
D) Presence Service

2. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) Telephony Services Manager (TSM)
B) Telephony Services Manager (TSM)
C) Task Flow Executor (TFE)
D) SIP Gateway Manager (SGM)

3. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Agent Greeting
B) Instant Message
C) Geographic Node
D) Resilience

4. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Instant Messaging
B) Short Message Service
C) Web Communication
D) Voice Mail

5. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC Multimedia ASIPP package
B) AACC 7 Resilience (High Availability) ASIPP package
C) AACC 7 Outbound ASIPP package
D) AACC 7 Base System and Voice ASIPP package

Solutions: