IBM Enterprise Storage Technical Support : C4090-971 Exam

  • Exam Code: C4090-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Aug 08, 2026
  • Q & A: 55 Questions and Answers

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IBM C4090-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: Business Continuity and Data Protection- Availability and recovery solutions
  • 1. Remote replication concepts
    • 2. Disaster recovery and backup strategies
      • 3. FlashCopy technology
        Topic 2: IBM Storage Portfolio Fundamentals- IBM storage product families
        • 1. XIV and tape storage solutions
          • 2. DS8000 and Storwize systems
            • 3. FlashSystem solutions
              Topic 3: Storage Virtualization and Data Management- Virtualization technologies
              • 1. Thin provisioning and storage efficiency
                • 2. IBM Spectrum Virtualize features
                  • 3. SAN Volume Controller concepts
                    Topic 4: Storage Networking- SAN infrastructure
                    • 1. Host attachment considerations
                      • 2. Fibre Channel fundamentals
                        • 3. Connectivity and zoning concepts
                          Topic 5: Installation, Support, and Troubleshooting- Technical support practices
                          • 1. System configuration and maintenance
                            • 2. Problem determination and log collection
                              • 3. Performance optimization and service procedures

                                IBM Enterprise Storage Technical Support Sample Questions:

                                1. A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
                                What should the technical specialist explain to the customer about the way the IBM XIV works?

                                A) The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.
                                B) The IBM XIV has two hot spare drives per module to handle failures.
                                C) Each drive has spare capacity and spreads the data across the spare capacity of each drive.
                                D) Legacy storage arrays with hot spares take hours to rebuild extending the failure window.


                                2. What is needed to upgrade a TS7620 ProtecTIER Appliance from 5.4TB to 11TB physical capacity?

                                A) Power off the TS7620, add new drives, power on and assign capacity.
                                B) The upgrade is a license key only.
                                C) Add disk drives to the TS7620 without powering off; the system will assign capacity automatically.
                                D) There is no upgrade from 5.4TB to 11TB within one system.


                                3. A customer wants to implement its database with IBM Cloud Manager and OpenStack. Which benefit will the customer realize?

                                A) Exceptional performance for new work loads
                                B) Reduce capital expenditures and operational expenses
                                C) Runs on Power Linux
                                D) Three-site mirroring


                                4. A customer needs an enterprise storage system with grid architecture to make storage management easier.
                                Which storage system meets the customer's requirements?

                                A) FlashSystem 840
                                B) XIV System
                                C) DS8870
                                D) N series


                                5. Which IBM Storage System can be directly attached to an IBM i partition on a POWER System?

                                A) IBM FlashSystem 840
                                B) IBM FlashSystem 820
                                C) IBM DS8870
                                D) IBM XIV


                                Solutions:

                                Question # 1
                                Answer: C
                                Question # 2
                                Answer: C
                                Question # 3
                                Answer: C
                                Question # 4
                                Answer: A
                                Question # 5
                                Answer: C

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