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IBM Information Management Front End Tools and Processes Sample Questions:

1. Which version of VMWare can be installed on your local Windows machine?

A) VMWare Thinkpad
B) VMWare Server
C) VMWare Client
D) VMWare Database

2. Prior to transferring a OneTeam PMR to the BackEnd , a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A) Next Action
B) New customer contact
C) Nice to have
D) Named Advice

3. What is purpose of the Assist on Site (AOS) tool?

A) It is a remote tool by which a BackEnd engineer can contact their customer.
B) It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
C) It is a remote tool by which IBM Learning Services can perform remote education for a customer.
D) It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.

4. A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?

A) within 5 business hours
B) within 4 business hours
C) within 2 business hours
D) the best endeavors

Solutions: