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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving.
Which method should be used to improve the user experience in the simplest way while preventing errors?

A) Set field-level error message to display on the page.
B) Set a prompt to display on the page using In-App Guidance.
C) Mark the field as Required.

2. A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.
What should the designer create and show to the user to test the content and structure of the new feature?

A) Wireframe Prototype
B) Dairy Study
C) Task Analysis
D) Heuristic Review

3. A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?

A) User Flow
B) User Persona
C) Lightning Flow
D) Site Map

4. Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster.
What is the benefit of Lightning Console Apps in this scenario for the sales representatives?

A) They can complete actions with a single click.
B) They can add records to Favorites.
C) They can organize items in the utility bar.

5. Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration.
Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?

A) Customizing and administering Salesforce
B) Maintaining relationships with existing customers
C) Managing sales pipeline and forecasting

Solutions: