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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that involves creating closer, more collaborative relationships?

A) Information security management
B) Service configuration management
C) Release management
D) Supplier management

2. Which is a risk that might be removed from a service consumer by an IT service?

A) Cost of purchasing servers
B) Service provider ceasing to trade
C) Security breach
D) Failure of server hardware

3. Which TWO types of competence are MOST important for service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills

A) 2 and 3
B) 1 and 2
C) 3 and 4
D) 1 and 4

4. Which of the following is NOT recommended by the guiding principle 'start where you are'?

A) Asking questions that appear to be stupid
B) Building something completely new
C) Collecting data directly from the source
D) Identifying what is available to be leveraged

5. Which is an activity in the 'problem control' phase of problem management?

A) Re-assessing a known error to manage the ongoing impact
B) Documenting the steps in a workaround
C) Implementing a technical fix to resolve an issue
D) Reviewing incident records to identify trends

Solutions: