EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) : ITILSC-SOA日本語 Exam

  • Exam Code: ITILSC-SOA-JPN
  • Exam Name: ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版)
  • Updated: Aug 05, 2026
  • Q & A: 14 Questions and Answers

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About EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) : ITILSC-SOA日本語 Exam Questions

Still, for the ITILSC-SOA exam, there are more demands that you as a taker have to meet:

  • Being a holder of the certificate for the ITIL Foundation or an appropriate earlier version as well as bridging qualifications;
  • 12 hours and more taking personal study through exploring the syllabus in addition to essential fields within the key guidance for ITIL Service Strategy as well as ITIL Service Design in readiness for the official test, and more particularly, Chapter 2 dealing with service management as a practice.
  • 30 hours or more of training, which does not include breaks and carried out with an approved training provider or an approved e-learning scheme;
  • Two to four years of experience working within ITSM is a strong recommendation;

ITILSC-SOA Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITILSC-SOA exam dumps will include the following topics:

  • Service level management
  • Introduction to service offerings and agreements (SOA)
  • Supplier management
  • Demand management
  • SOA roles and responsibilities
  • Service catalogue management
  • Financial Management for IT services
  • Technology and implementation considerations
  • Service portfolio management
  • Business relationship management

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Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Roles, Responsibilities and Implementation5%- Technology and tool considerations
- Key roles in SOA processes
- Challenges and critical success factors
Topic 2: Introduction to Service Offerings and Agreements10%- Purpose, objectives and scope of SOA
- Key concepts and value to business
- Relationship with ITIL service lifecycle
Topic 3: Financial Management for IT Services15%- Cost models and ROI calculation
- Pricing and value demonstration
- Budgeting, accounting and charging
Topic 4: Service Catalogue Management15%- Business and technical views
- Integration with other processes
- Structure, content and maintenance
Topic 5: Demand Management10%- Link to capacity and service portfolio
- Influencing and managing demand
- Patterns of business activity
Topic 6: Supplier Management10%- Contract management and renewal
- Supplier categories and contracts
- Evaluation, selection and performance monitoring
Topic 7: Service Level Management20%- SLAs, OLAs and underpinning contracts
- Review and improvement of service levels
- Negotiation, monitoring and reporting
Topic 8: Service Portfolio Management15%- Portfolio structure and categorization
- Pipeline, service catalogue and retired services
- Business case and investment justification

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