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ITIL Foundation Exam topics

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• Understand the four dimensions of service management
• Understand the activities of the service value chain, and how they interconnect
• Understand the purpose and components of the ITIL service value system
• Know the purpose and key terms of 15 ITIL practices
• Understand 7 ITIL practices
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand the key concepts of service management

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PeopleCert ITIL Foundation Exam

PeopleCert ITIL Foundation Exam is the entry-level certification providing general awareness of the key elements, terminology, and concepts of ITIL. This exam is suitable for individuals who require a basic understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an Organization. The certification also applies to IT Professionals who work within an Organization that has adopted ITIL and so need to be aware of and contribute to overall service improvement programmer.

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EXIN ITILFND Exam Syllabus Topics: