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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A) Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
B) Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
C) Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
D) Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.

2. It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A) Actively listening and taking notes
B) Focusing only on asking questions related to services solutions since hardware is separate
C) Asking leading questions to understand your customers' pain points
D) Identifying things your customer's employees say they're missing in their IT support today
E) Assuming all customers need the same set of blueprints to get them where they need to go

3. What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

A) Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
B) Asset tagging enables a tiered volume discount strategy to be passed along to customers.
C) Asset tags help customers save time and money and improve efficiency during the asset management process.
D) Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
E) Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.

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