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HP HP2-I14 Exam Syllabus Topics:

HP Selling HP Supplies 2020 Sample Questions:

1. A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)

A) Non-HP supplies are not recyclable and are costly to dispose of properly.
B) Original HP supplies work the first time, every time.
C) Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
D) Non-HP supplies are usually counterfeit and buyers can be subject to fines.
E) Original HP supplies help reduce service calls, minimizing printer downtime.

2. How can the use or non-HP cartridges be harmful to printers? (Select two.)

A) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
B) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
C) Using non-HP cartridges generates excess heat that can damage printer parts.
D) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
E) Using non-HP cartridges can shorten the life of the printer.

3. An advertising customer with offices worldwide has asked you how Original HP inks compare to the competition. How should you respond?

A) Information regarding international competitors* ink quality and page output is difficult to gather, but on average. Original HP inks outperform the competition.
B) The quality of inks and ink cartridges from the competition is similar to that of remanufactured and refilled cartridges worldwide.
C) According to analyses done by Spencer Labs and Buyers Labs, Original HP ink cartridges on average produce more pages and waste fewer pages than the competition. Actual numbers vary by region.
D) On average, ink cartridges from the competition produce a similar amount of pages. The ink quality of Original HP ink, however, has been shown to be superior to the competition.

4. What should you focus on when proposing the best HP printing supplies solution for your customers?

A) quality, sustainability, indoor air quality, and security
B) technology, science, and industry leadership
C) cost, downtime, and total cost of ownership
D) speed, color brilliance, and duplexing capabilities

Solutions: